Privacy Policy CarDryingTowels (CDT)

A brand of Hero , Serbia – Manufacturing since 1983.

This Privacy Policy explains how CarDryingTowels.com (“we”, “our”, “us”) collects, uses, stores,
and protects personal data when you visit or interact with our website.
CarDryingTowels (CDT) is a product brand developed and manufactured by Hero, Serbia, a company
operating in compliance with applicable data protection regulations.

We are committed to protecting your privacy and handling your personal data in a transparent and secure manner,
in accordance with the General Data Protection Regulation (GDPR) and applicable Serbian data protection laws.

Data Controller Privacy Policy

The data controller responsible for processing your personal data is:

Hero
14 Boška Buhe Street
22320 Indjija, Serbia
Email: office@cardryingtowels.com

Information We Collect

We may collect and process the following categories of personal data:

Information you provide directly

  • Company name
  • Contact person name
  • Email address
  • Phone number
  • Billing and shipping address
  • VAT / company identification details
  • Information submitted via contact forms, inquiries, or order processes

Automatically collected information

  • IP address
  • Browser type and device information
  • Pages visited and interaction data
  • Cookies and similar technologies

This data helps us improve website functionality, security, and user experience.

Purpose of Data Processing

We process personal data solely for legitimate business purposes, including:

  • Responding to inquiries and communication
  • Processing orders and issuing invoices
  • Managing payments and deliveries
  • Fulfilling contractual obligations
  • Legal, accounting, and tax compliance
  • Improving our website, products, and services

We do not sell, rent, or trade personal data to third parties.

Legal Basis for Processing Privacy Policy

Personal data is processed on one or more of the following legal bases:

  • Performance of a contract or pre-contractual steps
  • Compliance with legal obligations
  • Legitimate business interests
  • Consent, where required

Data Sharing & Third Parties Privacy Policy

Personal data may be shared only when necessary with:

  • Logistics and courier services (e.g. DHL, trucking and delivery service provider)
  • Payment service providers
  • Accounting, legal, or IT service providers
  • Public authorities, where required by law

All third parties are required to process data securely and in compliance with applicable data protection regulations.

Data Retention Privacy Policy

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy,
including statutory accounting and legal retention requirements.

Cookies Privacy Policy

CarDryingTowels.com uses cookies to ensure proper website functionality and to improve user experience.

You may control or disable cookies through your browser settings.
Please note that disabling cookies may affect certain website features.

Data Security

We implement appropriate technical and organizational measures to protect personal data against:

  • Unauthorized access
  • Loss or misuse
  • Alteration or disclosure

Despite all reasonable safeguards, no online transmission or storage method can be guaranteed to be 100% secure.

Your Rights Privacy Policy

In accordance with GDPR, you have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of data (where legally permitted)
  • Restrict or object to data processing
  • Request data portability
  • Withdraw consent at any time (where applicable)

To exercise your rights, please contact us at: office@cardryingtowels.com

International Data Transfers Privacy Policy

If personal data is transferred outside the European Economic Area (EEA), appropriate safeguards will be applied to ensure adequate data protection.

Changes to This Policy

We reserve the right to update this Privacy Policy from time to time to reflect legal, technical, or business changes.
Any updates will be published on this page with the revised effective date.

For more information about business and use of the site visit Terms & Conditions

For more information about Refund and Returns visit Returns

Contact Privacy Policy

For any questions regarding this Privacy Policy or data protection matters, please contact: office@cardryingtowels.com